# Omnichannel Apps

Omnichannel apps give consumers a choice to engage with you on their favorite channels like:

* SMS
* Email
* Voice
* WhatsApp
* Telegram
* Facebook Messenger

{% hint style="warning" %}
**You must have the** [**Omnichannel feature**](https://docs.rocket.chat/use-rocket.chat/omnichannel#enable-omnichannel) **enabled and have** [**agents**](https://docs.rocket.chat/use-rocket.chat/omnichannel/agents) **and** [**managers**](https://docs.rocket.chat/use-rocket.chat/omnichannel/managers) **assigned to receive and send Omnichannel messages.**
{% endhint %}

{% content-ref url="omnichannel-apps/sms" %}
[sms](https://funke-olasupo.gitbook.io/user-guide/6.5/extend-rocket.chat-capabilities/rocket.chat-marketplace/rocket.chat-public-apps-guides/omnichannel-apps/sms)
{% endcontent-ref %}

{% content-ref url="omnichannel-apps/telegram-app" %}
[telegram-app](https://funke-olasupo.gitbook.io/user-guide/6.5/extend-rocket.chat-capabilities/rocket.chat-marketplace/rocket.chat-public-apps-guides/omnichannel-apps/telegram-app)
{% endcontent-ref %}

{% content-ref url="omnichannel-apps/rasa-app" %}
[rasa-app](https://funke-olasupo.gitbook.io/user-guide/6.5/extend-rocket.chat-capabilities/rocket.chat-marketplace/rocket.chat-public-apps-guides/omnichannel-apps/rasa-app)
{% endcontent-ref %}

{% content-ref url="omnichannel-apps/salesforce-crm-integration" %}
[salesforce-crm-integration](https://funke-olasupo.gitbook.io/user-guide/6.5/extend-rocket.chat-capabilities/rocket.chat-marketplace/rocket.chat-public-apps-guides/omnichannel-apps/salesforce-crm-integration)
{% endcontent-ref %}

{% content-ref url="omnichannel-apps/dialogflow-app" %}
[dialogflow-app](https://funke-olasupo.gitbook.io/user-guide/6.5/extend-rocket.chat-capabilities/rocket.chat-marketplace/rocket.chat-public-apps-guides/omnichannel-apps/dialogflow-app)
{% endcontent-ref %}

{% content-ref url="omnichannel-apps/twitter-app" %}
[twitter-app](https://funke-olasupo.gitbook.io/user-guide/6.5/extend-rocket.chat-capabilities/rocket.chat-marketplace/rocket.chat-public-apps-guides/omnichannel-apps/twitter-app)
{% endcontent-ref %}

{% content-ref url="omnichannel-apps/facebook-app" %}
[facebook-app](https://funke-olasupo.gitbook.io/user-guide/6.5/extend-rocket.chat-capabilities/rocket.chat-marketplace/rocket.chat-public-apps-guides/omnichannel-apps/facebook-app)
{% endcontent-ref %}

{% content-ref url="omnichannel-apps/whatsapp" %}
[whatsapp](https://funke-olasupo.gitbook.io/user-guide/6.5/extend-rocket.chat-capabilities/rocket.chat-marketplace/rocket.chat-public-apps-guides/omnichannel-apps/whatsapp)
{% endcontent-ref %}

{% content-ref url="omnichannel-apps/instagram-direct" %}
[instagram-direct](https://funke-olasupo.gitbook.io/user-guide/6.5/extend-rocket.chat-capabilities/rocket.chat-marketplace/rocket.chat-public-apps-guides/omnichannel-apps/instagram-direct)
{% endcontent-ref %}
