# Omnichannel Contact Manager Assignment
This feature lets you assign an omnichannel contact to a dedicated Omnichannel agent. If this contact initiates a conversation and the dedicated agent is **available**, the chat is routed directly to them. Otherwise, it will be routed to any other agent based on the routing algorithm selected.
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To enable this feature, you need to enable **Assign new conversations to the contact manager** by changing the setting under **Administration** -> **Workspace** -> **Settings** -> **Omnichannel** -> **Routing** or contact your workspace administrator.
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You can set a contact manager for a contact using the contact center while creating or editing a contact.
* Click the 
icon on the Omnichannel navigation tab
* Click **New contact**
* Enter **Contact Manager**
* Hit **Save**.
### Using API Endpoint
You can set a contact manager for a visitor/contact using
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