# Conference Call User's Guide
{% hint style="info" %}
Contact your workspace administrator or follow [conference-call-admin-guide](https://funke-olasupo.gitbook.io/user-guide/6.5/use-rocket.chat/rocket.chat-conference-call/conference-call-admin-guide "mention") to configure conference calls in your workspace.
{% endhint %}
In Rocket.Chat, you can initiate video and audio conferences using your desired provider in any [room](https://funke-olasupo.gitbook.io/user-guide/6.5/use-rocket.chat/user-guides/rooms).
## Initiating a call - Direct Message
To start a call in Direct Message,
* Click on the **phone** icon from the room's header. You may have pre-flight options like turning on/off the camera or microphone. However, these options depend on the conference call provider you have selected.
* Click the **call** button. The pop-up changes to the “calling state”. Now, you can perform other actions while you wait for the receiver to answer. The ringer stays active for 30 seconds. After that **Call again** button appears in the room.
## Incoming direct call
Three things happen once you receive a call:
* A pop-up appears wherever you are in the Rocket.Chat application.
* The incoming call ringer starts to ring.
* An incoming call item will be highlighted in the left sidebar.
These options are available when you have an incoming call:
* Accept and join the call room.
* Decline and give the other user feedback through the chat.
* Dismiss and silently ignore the call.
## Start a call - Room
You can also start a call in other rooms like Team, Channel, Discussion, and Multiple Direct Messages.
To start a call in a room,
* Click on the **phone** icon from the room's header. You may have pre-flight options like turning on/off the camera or microphone. However, these options depend on the conference call provider you have selected.
* Click the **call** button. A message is sent in the room, where all participants in the call are shown as thumbnails.
* The call message block allows the following actions: **Reply in Thread**, **Follow Message**, **React**, **Pin**, **Star**, **Copy Link** and **Delete**.
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The ringing feature is unavailable in any room except **Direct Messages(DMs**).
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## Conference logs
After a conference call is ended, the room keeps a record of the following:
* The user who initiated it
* The start time
* The name of the conference
* The attendees
**phone** icon from the room's header. You may have pre-flight options like turning on/off the camera or microphone. However, these options depend on the conference call provider you have selected.
* Click the **call** button. The pop-up changes to the “calling state”. Now, you can perform other actions while you wait for the receiver to answer. The ringer stays active for 30 seconds. After that **Call again** button appears in the room.
## Incoming direct call