SMS

Enable and configure SMS gateways on your workspace.

This setting lets you configure various SMS gateways on your workspace.

To access this menu, navigate to Administration > Workspace > Settings > SMS.

  • Enabled: This lets you enable or disable SMS service on your server.

  • Service: Select the available SMS services e.g Twilio, Mobex, Voxtelesys

  • Omnichannel Department (Default): If set, all new incoming chats initiated by this integration are routed to this department.

Mobex

Create a Mobex account at https://mobex.biz/ and get a plan with the needed credentials to configure your Mobex SMS integration.

  • Mobex SMS Gateway Address: IP or Host of your Mobex service with the specified port. E.g. http://192.168.1.1:1401 or https://www.example.com:1401

  • Mobex SMS REST API Address: IP or Host of your Mobex REST API. E.g. http://192.168.1.1:8080 or https://www.example.com:8080

  • Username: Your username

  • Password: Your Mobex password

  • From: Originating address/phone number when sending a new SMS to Live Chat client

  • List of numbers to send SMS from: Comma-separated list of numbers to use in sending brand new messages, eg. 123456789, 123456788, 123456888

Twilio

  • Account SID: Your account's SID. It is provided by Twilio.

  • Auth Token: Your Twilio auth token

  • File Uploads Enabled: When enabled, file uploads will be active in SMS

  • Accepted Media Types: Comma-separated list of media types. Leave it blank for accepting all media types.

Voxtelesys

  • Auth Token: Your Voxtelesys auth token

  • URL: The Voxtelesys URL e.g https://smsapi.voxtelesys.net/api/v1/sms

  • File Uploads Enabled: When enabled, file uploads are made available

  • Accepted Media Types: Comma-separated list of media types. Leave it blank for accepting all media types.

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