# Omnichannel Agent's Guides

As an Omnichannel agent, you can log in to your workspace using your username or email, and password. You can handle omnichannel or Livechat conversations.

{% hint style="info" %}
To be an Omnichannel agent, you must have the **`Omnichannel Agent`** role. Contact your administrator if you need the role.
{% endhint %}

As an omnichannel agent, your home screen has Omnichannel navigation tab that has features for:

* [Opening Omnichannel Queue](https://funke-olasupo.gitbook.io/user-guide/use-rocket.chat/omnichannel-agents-guides/omnichannel-queue)
* [Setting Omnichannel Agent's Availability](#omnichannel-agent-availability)
* [Opening up Omnichannel Contact Center](https://funke-olasupo.gitbook.io/user-guide/use-rocket.chat/omnichannel-agents-guides/omnichannel-contact-center)

## Omnichannel Agent Availability

To make yourself available to take up conversations:

* Click ![](https://2853711081-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhHYdqf09DtGwAq3Pa3FU%2Fuploads%2Fgit-blob-61e3be4e4a525b8411e6c37e5c4183de367ea2ed%2Fchats-off.png?alt=media) icon to set your status to **Available**
* Click <img src="https://2853711081-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhHYdqf09DtGwAq3Pa3FU%2Fuploads%2Fgit-blob-62137d9989cb5bb839ffea4d6c4cbd5dd5f9c7d9%2Fchats-on.png?alt=media" alt="" data-size="line"> to set your status to **Unavailable**.