# Omnichannel Reports

<figure><img src="https://2853711081-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhHYdqf09DtGwAq3Pa3FU%2Fuploads%2Fgit-blob-5bcf71dc1d5444d3b48239e8df41f6c72d0bc51e%2FPremium.svg?alt=media" alt=""><figcaption></figcaption></figure>

**Reports** offer a robust tool tailored for workspace administrators and managers to effectively monitor and assess customer service metrics across various categories and specific time intervals. They grant an in-depth view into conversation data and the performance of agents within your workspace.

You can use filters to select time ranges like **Today**, **This Week**, **Last 15 days**, **This Month,** **Last 6 Months,** and **Last year**. You can also export the data to a **CSV** file. By selecting specific time ranges on the Reports dashboard, you can easily identify patterns and trends that were previously difficult to discern among random data points.

To access the **Omnichannel Reports** dashboard,

* Go to **Administration > Omnichannel > Reports.**
* It displays different categories of omnichannel reports based on **Status**, **Channels**, **Departments**, **Tags,** and **Agents**.

### Conversation by Status

You can view the metrics of omnichannel conversations in your workspace during a selected time range based on the conversation status: **Open**, **Queued**, **On Hold**, or **Closed**. Select a time range and click the **download icon** to export the metrics to a CSV file.

### Conversation by Channels

You can view the metrics of omnichannel conversations in your workspace during a selected time range based on the enabled channels in your workspace. This gives you an overview of conversations handled by **Facebook**, **WhatsApp**, and **LiveChat.** Select a time range and click the **download icon** to export the metrics to a CSV file.

### Conversation by Departments

You can view [department-specific](https://funke-olasupo.gitbook.io/user-guide/use-rocket.chat/omnichannel/departments) metrics of omnichannel conversations within a selected time range. Select a time range and click the **download icon** to export the metrics to a CSV file.

### Conversations by Tags

You can track the performance of omnichannel conversations by [tags ](https://funke-olasupo.gitbook.io/user-guide/use-rocket.chat/omnichannel/tags)within a selected period in your workspace. Select a time range and click the **download icon** to export the metrics to a CSV file.

### Conversation by Agents

You can view omnichannel conversation metrics based on [agents'](https://funke-olasupo.gitbook.io/user-guide/use-rocket.chat/omnichannel/agents) activity within a selected time range. This is beneficial for administrators and managers to understand the performance of agents in the workspace. It displays the top five agents in a graph based on the number of conversations they have assisted during the selected time range. It also gives a tabular overview of agents and the number of conversations they have handled during the specified period. Click the **download icon** to export the metrics to a CSV file.