# Message Auditor
Rocket.Chat allows authorized users to audit messages and read conversations in a workspace. The user must have an `auditor` [role](https://funke-olasupo.gitbook.io/user-guide/setup-and-configure/roles-in-rocket.chat) and `Can Audit` [permission](https://funke-olasupo.gitbook.io/user-guide/use-rocket.chat/workspace-administration/permissions) to access the **Audit Messages Panel**. As an organization, you may also want to inspect the [omnichannel](https://funke-olasupo.gitbook.io/user-guide/use-rocket.chat/omnichannel) conversations and watch out for [agents ](https://funke-olasupo.gitbook.io/user-guide/use-rocket.chat/omnichannel/agents)who use improper language with customers. An auditor can do the following: * Review messages in private rooms. * Review messages by users. * Review direct messages between users. * Review omnichannel messages. * Check the audit history of individuals using the [Message Audit Logs](https://funke-olasupo.gitbook.io/user-guide/use-rocket.chat/user-management/message-auditor/audit-logs). To access the **Audit Messages Panel**, * Navigate to **Administration** > **Audit** > **Messages.** {% hint style="info" %} If you can't find the audit options, you can get in touch with your workspace administrator to [assign message auditing permissions](#assign-auditing-permissions) to you. {% endhint %} ## Search and Review Messages You can sort messages with various filters in your workspace. ### By Channel/Room To search for a specific message in a room: * Update the **Message** field with the key phrase of the message you are searching. To retrieve all messages, leave the **Message** field empty. * Select the **start** and **end date** to limit the search results to a specific time frame. The ![](https://2853711081-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhHYdqf09DtGwAq3Pa3FU%2Fuploads%2Fgit-blob-8d5b5ee7b0140377ea45d92dff1cbef96741e005%2Fthree-dot-icon.png?alt=media)**three-dots icon** also provides other time range options like **Today**, **Last Week,** etc. * Select the room you want to search from the **Channel** drop-down menu. * Click **Apply** to reveal the messages between the periods. ### By Users To search for a specific message by users: * Update the **Message** field with the key phrase of the message you are searching. To retrieve all messages, leave the **Message** field empty. * Select the **start** and **end date** to limit the search results to a specific time frame. The ![](https://2853711081-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhHYdqf09DtGwAq3Pa3FU%2Fuploads%2Fgit-blob-8d5b5ee7b0140377ea45d92dff1cbef96741e005%2Fthree-dot-icon.png?alt=media)**three-dots icon** also provides other time range options like **Today**, **Last Week,** etc. * Type the username and select the users for which you want to search messages in the **Users** field. * Click **Apply**. The selected users' conversations between those periods that match the search phrase are displayed. ### By Direct Messages To search for a specific message by a direct message (DM): * Update the **Message** field with the key phrase of the message you are searching. To retrieve all messages, leave the **Message** field empty. * Select the **start** and **end date** to limit the search results to a specific time frame. The ![](https://2853711081-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhHYdqf09DtGwAq3Pa3FU%2Fuploads%2Fgit-blob-8d5b5ee7b0140377ea45d92dff1cbef96741e005%2Fthree-dot-icon.png?alt=media)**three-dots icon** also provides other time range options like **Today**, **Last Week,** etc. * Select at least two users whose direct messages you want to check in the **Users** field. * Click **Apply**. The conversations between the users selected in that time frame that matches the search phrase are displayed. ### By Omnichannel To search for a specific Omnichannel conversation: * Update the **Message** field with the key phrase of the message you are searching. To retrieve all messages, leave the **Message** field empty. * Select the **start** and **end date** to limit the search results to a specific time frame. The ![](https://2853711081-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhHYdqf09DtGwAq3Pa3FU%2Fuploads%2Fgit-blob-8d5b5ee7b0140377ea45d92dff1cbef96741e005%2Fthree-dot-icon.png?alt=media)**three-dots icon** also provides other time range options like **Today**, **Last Week,** etc. * Enter the visitor's number in the **Visitor** field. * Enter the agent's name who served the conversation you want in the **Agent** field. * Click **Apply**. The conversations between the agent and the visitor are displayed. ## Assign auditing permissions The `Auditor` [permission](https://funke-olasupo.gitbook.io/user-guide/use-rocket.chat/workspace-administration/permissions) grants users access to the **Audit Messages** feature. As a workspace administrator, you can assign this permission to any [role ](https://funke-olasupo.gitbook.io/user-guide/workspace-administration/permissions#roles)you want to give audit access to. To assign message audit permissions: * Navigate to **Administration** > **Workspace** > **Permissions.** * To access the **Audit Messages Panel**, select the `Can Audit` checkbox under the role you want to assign. In the following sub-sections, you can find more information about modifying your search results and checking the audit logs.