Rocket.Chat allows authorized users to audit messages and read conversations in a workspace. The user must have an auditor and Can Audit to access the Audit Messages Panel. As an organization, you may want to inspect the conversations and watch out for that use improper language with customers. An auditor can do the following:
Review messages in private rooms.
Review messages by users.
Review direct messages between users.
Review omnichannel messages.
Check the audit history of individuals using the Message Auditing Panel.
To access the Audit Messages Panel,
Navigate to Administration > Audit > Messages.
You can sort messages with various filters in your workspace.
To search for a specific message in a room,
Update the Message field with the key phrase of the message you are searching .lf you wish to pull all messages, leave the Message field empty.
Select the room you want to search in from the Channel dropdown**.**
Click Apply to reveal the messages gotten between the periods.
To search for a specific message by users,
Update the Message field with the key phrase of the message you are searching .lf you wish to pull all messages, leave the Message field empty.
Type the username and select the user(s) for which you want to search messages in the Users field.
Click Apply. The selected users' conversations between those periods that match the search phrase are displayed.
To search for a specific message by a direct message(DM),
Update the Message field with the key phrase of the message you are searching .lf you wish to pull all messages, leave the Message field empty.
Select at least two users whose direct messages you want to check in the Users field.
Click Apply. The conversations between the users selected in that time frame that matches the search phrase are displayed.
To search for a specific Omnichannel conversation:
Update the Message field with the key phrase of the message you are searching .lf you wish to pull all messages, leave the Message field empty.
Enter the visitor's number in the Visitor field.
Enter the agent's name who served the conversation you want in the Agent field.
Click Apply.
If you can't find the audit options, don't hesitate to get in touch with your workspace administrator to .
See to learn more about the audit log history.
Select the start and end date to limit the search results to a specific time frame. The three-dots icon also provides other time options like Today, Last Week, etc.
Select the start and end date to limit the search results to a specific time frame. The three-dots icon also provides other time options like Today, Last Week, etc.
Select the start and end date to limit the search results to a specific time frame. The three-dots icon also provides other time options like Today, Last Week, etc.
Select the start and end date to limit the search results to a specific time frame. The three-dots icon also provides other time options like Today, Last Week, etc.
