As a workspace administrator, you can view and manage all the workspaces linked to your account.
When you log in, you will see the list of workspaces linked to your cloud account.
To register a self-managed workspace, click Register self-managed to enable your self-hosted workspace.
To view workspace Information,
Click the workspace to see the following workspace information:
Workspace plan
Push notification limit
Total usage
Push notification usage.
After your first sign-up, you are given a Rocket.Chat Enterprise Edition for 30 days. No payment is required. On the 30th day, you will be charged according to your chosen plan. The minimum volume or resources on Cloud provided per workspace is for 25 members, so you will be billed accordingly even if you have less than 25 users. Workspace members will continue to receive mobile push notifications for the remainder of the trial.
You can change your workspace plan from the Rocket.Chat Cloud Console, with the option to upgrade, downgrade or switch to monthly or yearly plans.
Click and open the workspace you wish to upgrade the plan for.
Click on Manage Subscription. A side panel opens up with details for you to manage the subscriptions
Plans / Seats: This lets you toggle your billing plan to Monthly/Yearly
Cloud Enterprise [Monthly/Yearly]: Increase or decrease the number of seats for your workspace depending on the plan selected above.
After the subscription has been modified, hit Save to continue.
Validate the checkout and payment and Subscribe to apply the changes.
After a successful checkout, your subscription gets activated, and you receive an invoice through email about the purchase. Decreasing already purchased seats will refund the cost as a Rocket.Chat Cloud account credit.
After a successful update on your seats, go to Administration > Workspace > Registration > Manage and hit Sync to sync the workspace.
When facing issues with your workspace, you can restart your workspace. This process disconnects you from your workspace so that it can be shut down and restarted. A server restart is required when you face minor performance issues, e.g., slow messages. After you restart your workspace, it will take 1-5 minutes (depending upon your number of users) for the workspace to continue again.
To restart your workspace,
From the sidebar menu, click Workspaces
Select the Workspace and click Restart your workspace.
You can cancel your workspace to end your subscription and hibernate your server.
To cancel a workspace,
From the sidebar menu, click Workspaces.
Select Cancel.
When you cancel a Saas service, the status remains canceling until the end of your billing cycle. After the billing cycle is ended, the status is changed to canceled.
You can upgrade your workspace to the latest workspace version.
To update your workspace,
From the sidebar menu, click Workspaces.
Select Update.
Log in to your account.
Click the **** three-dot icon beside the workspace.
Please be aware that the workspace administrator in your is the only person who can end your subscription. Self-managed customers can't cancel their workspaces.
If you change your mind within 30 days of your workspace getting canceled, please reach out to us at to get your workspace restored. After 30 days, you will have to create a new one.
Click the **** three-dot icon beside the workspace.