Getting Started with Voice Channel

To use any Rocket.Chat products, you need to sign up for an Enterprise Edition free trial or have Rocket.Chat community version deployed. If you already have an account and our other solutions, please proceed.

Requirements:

• Asterisk 16.19.0 or higher (We used FreePBX 16.0.10.40 with Asterisk 18.6.0)

• Valid SSL certificate (valid domain)

• You need Rocket.Chat version 5.0.0 or higher.

Please note that:

• A private branch exchange (PBX) is a telephone system within an enterprise that switches calls between users on local lines while enabling all users to share a certain number of external phone lines.

• Asterisk is an open-source software implementation of a PBX.

• FreePBX is a web-based open-source GUI (graphical user interface) that controls and manages Asterisk (PBX).

To set up a voice channel, you have two paths:

1. Configure without previously having a PBX server

2. Configure with an active PBX server

Further Information:

• Technical Specification

• Admin Guides

• Agent Guides