Glossary
Last updated
Last updated
This is a list of terms commonly used in . We will update it regularly to reflect any new terms, changes or nuances in definitions.
Is the personalized space for users to manage their interactions, preferences, and settings within Rocket.Chat. Accessed by username and password, it also contains all the user’s personal information to be displayed and adjusted according to their needs, making it the way to access the platform and its features.
A user of a Rocket.Chat workspace with administrator permissions
A dashboard for which only administrators have access, on which they can find all workspace settings.
It refers to the main navigation options for the admin panel.
An omnichannel user type who communicates with customers
Rocket.Chat integrations. Can be listed and installed from marketplace or installed privately as a private app.
A type of room. Conversations in Rocket.Chat occur in channels. Channels are chat rooms with useful features designed to increase communication and collaboration.
Refers to a conversation.
It is a solution that allows effortless incorporation of Rocket.Chat's chat features into your web or mobile apps
It is a centralized portal for managing your workspaces, enabling you to connect them to Rocket.Chat Cloud services
A resource container to manage billing information and workspaces
An admin level user in an organization's cloud account.
The person that made the first connection between a workspace and the Rocket.Chat cloud, the owner of the cloud account for that organization. Without this, the cloud connection cannot work.
Rocket.Chat edition that is open source
With previous cloud registration, a cloud connection is set when the workspace has network access to the cloud. This connection allows for cloud features to be used within the workspace.
Inside a conversation panel, a contextual bar provides a contained space for a specific action of information.
Chats used to be the regular term in the past, when Rocket.Chat was known as a chat platform only. Conversations is more comprehensive as we are dealing with multiple communication protocols and, as a real Omnichannel product, centralize the communication regardless of the channel(Chat | Email | Voice). It's another industry standard and more user-friendly terminology. Omnichannel squad is replacing this term across the product.
Visual user interface color theme style option
An Omnichannel Department is a collection of rooms that can be tailored to represent diverse units in your organization.
A type of room. One on one or one to many conversation.
A type of room. Rocket.Chat discussions allow for you to have a separate conversation of larger topics in a team or channel.
Technically there's only one edition of Rocket.Chat so we don't use "edition"
A paid version of Rocket.Chat.
Automatic n-day period applied once Pro and Enterprise trials end where overages are retained.
Phased out Rocket.Chat plan
The Rocket.Chat design system
Refers to a time extension over the set cycles for plan restrictions being applied
Visual user interface color theme style option. A higher contrast version of the regular light theme
Refers to a Rocket.Chat server software installation
Visual user interface color theme style option
Industry standard terminology for real-time communication through live chat web apps.
It's the action of inputting credentials to identify yourself as a user of a workspace, to start using it.
Appears on sidebar footer above watermark. Logo can be removed and customized regarless of whether a paid plan is active or not.
Long time support window. Now just referred to as "Support window".
Monthly active contacts. For Community it's the number of unique omnichannel contacts engaged with during the calendar month. For premium plans it's the number of unique omnichannel contacts engaged with during the billing month.
Storefront for apps developed to be used in the Rocket.Chat platform.
Monthly active users
Members of a room
A mechanism used to call the attention of a person or a group of people, inside a message.
Name of Rocket.Chat customer service solution
"Additional amounts of MAUs/MACs beyond standard amounts included with plan
E.g: “You can add a pack of 3000 MAC with the Pro plan if you require more than 100 monthly active contacts."
Consistent term to refer to apps having or not having monetary cost to be used.
Paid license type
Use to describe features and capabilities that are exclusive to paid plans
Enterprise Bundle is the bundle we provide for every paid plan in RC (SaaS or Enterprise). Enterprise Bundle and Atlassian Bundle is the same. Atlassian bundle is most likely an old name we used to use here. Its name cause confusion because it is available in every paid plan, not only on Enterprise
Background service that checks for user status.
A Rocket.Chat plan, one step above the Starter plan. Made for growing teams.
A person or entity that developed a Rocket.Chat app, to be offered on the marketplace.
Refers to notifications delivered to mobile devices through the Rocket.Chat apps.
Indication that a message was delivered and then read by their intended recipients.
The process of connecting a workspace to cloud
Rocket.Chat is a secure and customizable open-source platform for all your communication needs
A Rocket.Chat employee
Rocket.Chat organizes conversations across different topics called rooms. Different types of rooms include teams, DMs and discussions.
Defines workspace size. Each unique user occupies one seat. Deactivated users do not occupy seats. Total number of seats is defined by active license type.
Speaks to the nature of the Rocket.Chat server software installation, self-managed refers to the owner of the workspace being in charge of the infrastructure on which Rocket.Chat runs.
Refers to the main navigation element in Rocket.Chat. Contains the main options and lists all conversations the user's a part of or is subscribed to.
The most basic Rocket.Chat plan
A type of room. A team is a digital workspace where you and your teammates can collaborate and work together. A team can contain multiple channels.
Group of replies of a message in the room
A defined window of time on which a workspace has access to the features for a plan with more features than its current one.
A set of departments grouped together
People using workspace
Contains all the personal options for a user such as status, account settings and log out. Accessed from the sidebar.
Appears on the sidebar footer below lthe ogo (if visible). Watermark is always visible except on active Pro and Enterprise subscriptions (it is visible on Pro and Enterprise trials).
A workspace is the largest unit of information in a Rocket.Chat server installation. It's usually tied to an organization. Workspaces host teams, teams host channels and discussions. A person can be a part of multiple workspaces, but their user identity is attached to a single workspace.
Total concurrent connections. A single user can be connected multiple times.
External workspace users with limited capabilities. While they can join select channels and discussions, they don't have full workspace access. Ideal for collaboration with partners, contractors, or customers, allowing businesses to grant project-specific access while ensuring security.
Used to describe license and plan limitations.