Workspaces

As a workspace administrator, you can view and manage all the workspaces linked to your cloud account.

To view all workspaces connected to your Rocket.Chat cloud account,

• Log into your cloud account.

• Click Workspaces from the sidebar menu.

To view workspace Information,

• Log into your cloud account.

• Click Workspaces from the sidebar menu.

• Click on the workspace from the list of workspaces displayed.

• You can view the workspace plan, push notification limit, total usage and push notification usage of the workspace.

• To register a self-managed workspace, click Register self-managed to enable your self-hosted workspace.

• If you want multiple cloud-hosted workspaces under the same cloud account, please contact us at [e-mail].

Manage your workspace subscription

When you deploy a new workspace, it is automatically subscribed to the Starter plan. As you exceed the scale limits of the Starter plan, your workspace is granted a 30-day Pro Trial to explore the Rocket.Chat features accessible on the Pro plan. If your workspace is already subscribed to the Pro plan and you exceed the scale limits, a 30-day Enterprise Trial is granted to your workspace to experience the Rocket.Chat features available on the Enterprise plan. Cloud-hosted workspaces start off with a Pro Trial, not the Starter plan.

You can modify your workspace plan on Rocket.Chat Cloud, with the option to upgrade, downgrade, or switch to monthly or yearly plans.

To subscribe to our Enterprise plan, kindly contact our sales team.

To upgrade or downgrade your workspace plan,

• Log in to your Rocket.Chat Cloud account.

• Navigate to Workspaces and select the workspace .

• Click on Subscribe. A Manage Subscription panel is displayed, providing options of the add-on or plan subscriptions to select from.

  • Add plan or add-on: Select the plan or add-on you want to subscribe for.

  • Renew: Toggle your billing plan cycle to either Monthly or Yearly.

  • Update the units of Seats or MAC packs you want to purchase for the selected plan.

• Click Save to continue. Validate the checkout, add your card details, and click Subscribe to complete the purchase.

Upon successful checkout, your subscription is activated and you receive an invoice via email. If you decrease the number of already purchased seats, the cost is refunded as a credit to your Rocket.Chat Cloud account.

Once your subscription is successful, navigate to Administration > Subscription on your workspace and click Sync license updates to sync these changes. To cancel your subscription, kindly consult Cancel Workspace Subscription.

Restart Workspace

If you encounter any problems with your workspace, you can try restarting it to resolve the issue. This disconnects you from the workspace, which is then shut down and restarted. A server restart is recommended for minor performance issues, such as slow messages. Once you restart your workspace, it may take anywhere from 1 to 5 minutes (depending on the number of users) for it to become available again.

To restart your workspace,

• From the sidebar menu, click Workspaces.

• Click the kebab menu icon beside the workspace and select Restart.

Cancel Workspace

To terminate your subscription and hibernate your workspace, you have the option to cancel it.

To cancel a workspace,

• From the sidebar menu, click Workspaces.

• Click the kebab menu icon beside the workspace and select Cancel.

• Only workspace administrators can terminate subscription from Rocket.Chat cloud.

• When canceling a workspace, the status shows as "canceling" until the end of your billing cycle. Once the billing cycle is over, the status changes to "canceled".

• Should you reconsider your decision within 30 days of canceling your workspace, please contact us at [e-mail] to restore your workspace. However, if more than 30 days have elapsed, you need to create a new workspace.

Update Workspace

You can update your workspace to the latest Rocket.Chat version from your cloud account.

To update your workspace,

• From the sidebar menu, click Workspaces.

• Click the kebab menu icon beside the workspace and select Update.

Restarting, updating, and canceling workspaces from Rocket.Chat cloud is only available for cloud-hosted workspaces.

With your Rocket.Chat cloud account, you can manage both self-hosted and cloud-hosted workspaces. This includes subscribing to plans and add-ons for the workspace. In the next section, we'll highlight handling invoices for your subscriptions.