Workspaces
Last updated
Last updated
As a workspace administrator, you can view and manage all the workspaces linked to your cloud account.
To view all workspaces connected to your Rocket.Chat cloud account,
Log into your cloud account.
Click Workspaces from the sidebar menu.
To view workspace Information,
Log into your cloud account.
Click Workspaces from the sidebar menu.
Click on the workspace from the list of workspaces displayed.
You can view the workspace , push notification limit, total usage and push notification usage of the workspace.
Manage your workspace subscription
When you , it is automatically subscribed to the . As you exceed the scale limits of the , your workspace is granted a 30-day Pro Trial to explore the Rocket.Chat features accessible on the . If your workspace is already subscribed to the and you exceed the scale limits, a 30-day Enterprise Trial is granted to your workspace to experience the Rocket.Chat features available on the . start off with a Pro Trial, not the .
You can modify your workspace on Rocket.Chat Cloud, with the option to upgrade, downgrade, or switch to monthly or yearly plans.
To upgrade or downgrade your workspace plan,
Log in to your account.
Navigate to Workspaces and select the workspace .
Click on Subscribe. A Manage Subscription panel is displayed, providing options of the add-on or plan subscriptions to select from.
Add plan or add-on: Select the plan or add-on you want to subscribe for.
Renew: Toggle your billing plan cycle to either Monthly or Yearly.
Update the units of Seats or MAC packs you want to purchase for the selected plan.
Click Save to continue. Validate the checkout, add your card details, and click Subscribe to complete the purchase.
Upon successful checkout, your subscription is activated and you receive an invoice via email. If you decrease the number of already purchased seats, the cost is refunded as a credit to your Rocket.Chat Cloud account.
Restart Workspace
If you encounter any problems with your workspace, you can try restarting it to resolve the issue. This disconnects you from the workspace, which is then shut down and restarted. A server restart is recommended for minor performance issues, such as slow messages. Once you restart your workspace, it may take anywhere from 1 to 5 minutes (depending on the number of users) for it to become available again.
To restart your workspace,
From the sidebar menu, click Workspaces.
Click the kebab menu icon beside the workspace and select Restart.
Cancel Workspace
To terminate your subscription and hibernate your workspace, you have the option to cancel it.
To cancel a workspace,
From the sidebar menu, click Workspaces.
Click the kebab menu icon beside the workspace and select Cancel.
Update Workspace
You can update your workspace to the latest Rocket.Chat version from your cloud account.
To update your workspace,
From the sidebar menu, click Workspaces.
Click the kebab menu icon beside the workspace and select Update.
Once your subscription is successful, navigate to Administration > Subscription on your workspace and click Sync license updates to sync these changes. To cancel your subscription, kindly consult .
Should you reconsider your decision within 30 days of canceling your workspace, please contact us at to restore your workspace. However, if more than 30 days have elapsed, you need to create a new workspace.
Restarting, updating, and canceling workspaces from Rocket.Chat cloud is only available for .
With your Rocket.Chat cloud account, you can manage both and workspaces. This includes subscribing to plans and add-ons for the workspace. In the next section, we'll highlight handling invoices for your subscriptions.