How to take a call in Rocket.Chat voice channel?

After you make yourself available to receive/make calls, you can start taking inbound calls.

Call Operations

Call In Progress

Click the Accept button to accept the call. The ongoing call appears as shown below:

Ongoing call

Please note that messages are not available on a phone call room.

Mute/Unmute Call

You have controls to mute/unmute calls.

Mute/Unmute

Hold/Unhold

If your workspace is subscribed to any of Rocket.Chat's premium plans, you can hold and unhold calls according to your workflow needs.

Hold/Unhold

Device Settings

Switching devices during an ongoing call is available to workspaces subscribed to any of Rocket.Chat's premium plans.

Device settings

Call Wrap-up

After the call ends you can leave your notes in the call wrap-up. This feature is only available to workspaces subscribed to any of Rocket.Chat's premium plans.

Call wrap-up