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User Guide
6.5
6.5
  • Rocket.Chat
  • Deploy
    • Deploy Rocket.Chat
      • System Requirements
      • Deploy with Docker & Docker Compose
      • Deploy with AWS
      • Deploy with Snaps
      • Updating Rocket.Chat
      • Scaling Rocket.Chat
        • Microservices
        • Running Multiple Instances
        • Automation Tools
          • Ansible
          • OpenShift
          • Vagrant
      • Additional Deployment Methods
        • Deploy with Kubernetes
        • Deploy with Digital Ocean
        • Deploy on Google Compute Engine
        • Deploy with Ubuntu
        • Deploy with CentOS
        • Deploy on Kali
        • Deploy on Debian
        • Deploy on IBM Cloud
        • Deploy on Windows 10
        • Plug-in Deployments
        • Unsupported Methods
          • OpenSUSE Leap 42.2
          • FreeBSD
            • Deploying Rocket.Chat Server Binaries on a FreeBSD system
          • Windows Server
          • Linode
          • Scalingo
          • Cloudron.io
          • Jelastic
          • Aliyun
          • Galaxy
          • Syncloud
          • OpenShift
  • Setup and Configure
    • Rocket.Chat Environment Configuration
      • NodeJs Configuration
      • MongoDB Configuration
        • MongoDB URI Authentication
        • MongoDB Backup and Restore
        • Passing extra options to the Mongo driver
        • Configure a replica set for MongoDB
        • Migrating database from Meteor built in MongoDB
        • MongoDB mmap to wiredTiger migration
        • Supported Mongo Versions
      • Firewall Configuration
      • Additional Configurations
        • Running in a sub folder with Apache
        • Univention Corporate Server (UCS)
        • Setting Up Client SSL Certificate Authentication for Rocket.Chat
        • Setting up Process Managers and Init Systems
      • Configuring SSL Reverse Proxy
      • Environment Variables
    • Installing Client Apps
      • Desktop & Mobile Apps
      • Minimum Requirements for Client Apps
    • Enterprise License Application
    • Accessing Your Workspace
      • Rocket.Chat Setup Wizard
      • Admin Account Creation
      • Basic White-labeling
      • Inviting Users
    • Advanced workspace management
      • Authentication
        • OpenID Connect
          • Gluu Server 4.0
          • Keycloak
          • Okta Identity Cloud Service
        • iframe based Single Sign On
      • Google Translate Integration
      • Managing Settings Using Environmental Variables
      • Identity Management (EE vs CE)
      • Database Migration
      • Restoring an Admin User
      • CDN
      • Troubleshooting
      • Client Compatibility Matrix
    • Enterprise Edition Trial
    • Rocket.Chat Air-gapped Deployment
      • Offline Workspace Registration
      • Offline License
      • Air-gapped workspace Configuration
      • Air-gapped App Installation
    • Roles in Rocket.Chat
  • Use Rocket.Chat
    • User Guides
      • Access your workspace
      • Main Menu
      • User Panel
        • My Account
          • Manage Devices
      • Rooms
        • Channels
          • Create a new Channel
          • Edit A Channel
          • Manage Channel Members
          • Search Messages in a Channel
        • Teams
          • Create a new Team
          • Edit a Team
          • Manage Team Members
          • Manage Team Channels
          • Teams Enterprise Edition
        • Discussions
          • Create a new Discussion
          • Edit A Discussion
          • Search Messages in Discussion
          • Manage Discussion Members
        • Direct Messages
          • Create a new Direct Message
          • Direct Message Actions
        • Threads
          • Create a New Thread
        • Room Roles
      • Messages
        • Message Actions
        • Off-the-record (OTR) Messaging User Guide
      • Notifications
      • Security Bundle
        • Data Loss Prevention User Guide
        • Antivirus ClamAV App
        • End to End Encryption User Guide
        • Two Factor Authentication User Guide
      • Keyboard Shortcuts
    • Workspace Administration
      • Go Fully Featured
      • Workspace
      • Registration
      • Engagement
      • Moderation
      • Federation
      • Rooms
      • Users
        • Guest users
        • Add users through Identity management and authentication services
      • Invites
      • User Status
      • Permissions
        • Setting's Permission
      • Device Management
      • Email Inboxes
      • Mailer
      • Third-party Login
      • Integrations
        • AppVeyor
        • Azure Alerts
        • BitRocket
        • Dead Simple Screen Sharing
        • EasyRedmine
        • Giphy Integrations
        • GitLab
        • Google Calendar
        • GitHub
        • Graylog
        • Jenkins notifications via Rocket.Chat Marketplace
        • JFrog Xray
        • MicroBadger
        • Microsoft Teams
        • NewRelic
        • Nextcloud and WebDAV integrations
        • Nextcloud Rocket.Chat App
        • Nixstats notification
        • PagerDuty
        • Prometheus
        • Grafana
        • Review Board
        • RunDeck Job Notifications
        • Sentry
        • Simple Telegram Bot
        • TravisCI
        • Uptime Robot
        • Zapier
        • django-rocketchat-auth 1.2
        • Add Jira notifications via webhook
      • Import
        • Import from HipChat
        • Import from Slack
          • SlackBridge
        • Import CSV
      • Logs
      • Sounds
      • Emoji
      • Settings
        • Accounts
          • Custom Fields
        • Analytics
        • Assets
        • Bots
        • CAS
        • Conference Call
        • Custom Emoji Filesystem
        • Custom Sound Filesystem
        • Device management settings
        • Discussion
        • E2E Encryption
        • Email
          • Edit your Email Content
          • Direct email reply
          • Email configuration
        • Enterprise
        • Federation
          • Matrix Bridge
            • Matrix Admin Guide
              • Matrix Homeserver Setup
                • Matrix Allow/Block List
              • Matrix Bridge Configuration
            • Matrix User's Guide
              • Create federated rooms
              • Invite external users to your Rocket.Chat server
              • Communicate with a federated user
              • Search and join public channels on the Matrix network
              • Assign roles for users in federated rooms
            • Matrix Bridge FAQs
          • Rocket.Chat Basic Federation
            • Cross-server Federated Channels
        • File Upload
          • Minio
          • Recommendations for File Upload
          • File Upload FAQs
        • General
          • Net Promoter Score (NPS) survey
        • IRC Federation
        • Layout
        • LDAP
          • LDAP Connection Setting
          • LDAP User Search
          • LDAP Data Sync Settings
          • LDAP Enterprise Settings
          • LDAP Examples
        • Logs
        • Message
        • Meta
        • Mobile
        • OAuth
          • Facebook OAuth Setup
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          • GitLab OAuth Setup
          • GitHub OAuth Setup
          • GitHub Enterprise OAuth Setup
          • LinkedIn OAuth Setup
          • NextCloud OAuth Setup
          • WordPress OAuth Setup
          • MS Office 365 OAuth Setup
          • Other OAuth Setup
        • Omnichannel Admin's Guide
          • Queue Types (Routing Algorithm)
        • OTR
        • Outlook Calendar
        • Push
        • Rate Limiter
        • Retention Policy
        • SAML
          • Rocket.Chat server settings
          • Simple SAML php
          • Active Directory Federation Services
          • Oracle Identity Cloud Service
          • Keycloak
        • Search
        • Setup Wizard
        • SlackBridge
        • Smarsh
        • SMS
        • Threads
        • Troubleshoot
        • User Data Download
        • Voice Channel
        • Webdav Integration
        • WebRTC
    • Omnichannel
      • Current Chats
      • Reports
      • Analytics
      • Real-time Monitoring
      • Managers
      • Agents
      • Departments
      • Custom Fields
      • Livechat Triggers
      • Livechat Widget Installation
      • Livechat Widget Appearance
      • Webhooks
      • Business Hours
      • Monitors
      • Units
      • Canned Responses
        • Canned Responses Omnichannel Manager's Guide
      • Tags
      • SLA Policies
      • Priorities
    • Message Auditing
      • Review All Message Auditing Panel Search Results
      • Check Historical Edits and Deletions of Messages
      • Assign Message Auditing Permissions to Specific Users
    • Message Auditing Log
    • Rocket.Chat Cloud
      • Create your new cloud account
      • Manage your cloud account
        • Custom domain for your Cloud-hosted workspace
        • Profile
        • Organization Settings
        • Workspaces
        • Invoices
        • Payment Methods
        • Support
        • Security
        • Contact Sales
      • Cloud Account Setup Wizard
    • Rocket.Chat Voice Channel
      • Getting Started with Voice Channel
      • Voice Channel Admin Guide
        • Configure without previously having a PBX server
          • SIP Extensions
          • Configure asterisk manager interface and users
        • Configure with an active PBX server
          • Associate agents with extensions in Rocket.Chat
      • Voice Channel Technical Specification
      • Voice Channel Agent Guides
        • How to make myself available to accept calls?
        • How to take a call in Rocket.Chat voice channel?
        • How to initiate an outbound call as an agent?
      • Voice Channel FAQs
    • Rocket.Chat Conference Call
      • Conference Call Admin Guide
        • Pexip app
        • Jitsi app
        • BigBlueButton (BBB) app
        • Google Meet app
      • Conference Call User's Guide
      • Omnichannel Video/Audio Call Configuration
    • Rocket.Chat Federation
    • Rocket.Chat Mobile
      • Rooms on Rocket.Chat Mobile
      • Messages and Threads on Mobile
      • Push Notifications
        • Secured Push Notification
        • Push Notifications User Guide
    • Omnichannel Agent's Guides
      • Omnichannel Conversation
      • Omnichannel Queue
      • Omnichannel Contact Center
        • Omnichannel Contact Manager Assignment
      • Email Inboxes
  • Extend Rocket.Chat Capabilities
    • Rocket.Chat Marketplace
      • Rocket.Chat Public Apps Guides
        • Omnichannel Apps
          • SMS
          • Telegram App
            • Telegram Agent's Guide
          • Rasa App
          • Salesforce CRM Integration
            • Salesforce CRM Agent's Guide
          • HubSpot CRM
            • HubSpot CRM Agent's Guide
          • Dialogflow App
            • Upload File To Ongoing Dialogflow Chats
          • Twitter App
            • Twitter App Agent's Guide
          • Facebook App
            • Facebook App Agent's Guide
          • WhatsApp
            • WhatsApp Agent's Guide
          • WhatsApp Sandbox
            • WhatsApp Sandbox Agent's Guide
          • Instagram Direct
            • Instagram Direct Agent's Guide
          • WhatsApp Cloud App
            • Configure Whatsapp Cloud App
            • Using WhatsApp Cloud App
        • Atlassian Apps
          • Jira Server v2.0
          • Bamboo Integration
          • Bitbucket Server
          • Confluence Server
          • Jira Server
        • Pexip App
        • Jitsi app
        • BigBlueButton (BBB) app
        • Google Meet app
        • Trello
          • Using the Trello App
        • Zoom
          • Install Zoom App
        • Data Loss Prevention (DLP) App
        • Poll
        • Poll Plus
          • Poll Plus Features
        • Microsoft Teams Bridge
          • Using Microsoft Teams Bridge
        • GitHub App
          • Using GitHub App
        • Google Drive
          • Using the Google Drive App
        • Google Calendar
          • Using the Google Calendar App
        • Zapier App
          • Install Zapier App
          • Using Zapier App
        • ChatGPT App
          • Install ChatGPT App
          • Using ChatGPT App
      • App Storage Location
    • Integrations
    • Rocket.Chat API
  • Resources
    • Frequently Asked Questions
      • Accessing your workspace FAQs
      • My Account FAQs
      • Registration
      • Message Privacy
      • Localization
      • Apps FAQs
      • Update FAQs
      • WhatsApp Cloud API FAQs
      • Cloud FAQs
      • Support FAQs
      • Whatsapp Business App FAQs
      • Identity Management EE FAQ
      • Deployment FAQ
        • Updating Rocket.Chat FAQ
        • Snaps FAQ
      • Omnichannel FAQs
    • Brand and Visual Guidelines
      • Logo
      • Typography
      • Colors
      • Patterns
      • Iconography
      • Photos
      • Brand Usage Examples
      • Media Kit
    • Development Docs
    • Rocket.Chat's Support Structure
      • Enterprise Support and Version Durability
        • Enterprise Support Plans
      • Community Resources
      • Legacy Support
  • Contribute to Rocket.Chat
    • Contributor Code of Conduct
    • How Can I Help?
    • Github Sponsorship
    • Annual Contribution Programs
  • PRIVACY AND SECURITY
    • Privacy and Security Policies
      • Rocket.Chat Privacy Policy
        • Subprocessors
      • Privacy Policy Facebook Messenger
      • Security Policy
    • Security Center
      • Compliance Resources and Certifications
      • Security fixes and updates
        • cve-2022-32211
      • End-to-End Encryption Specifications
    • Privacy Center
      • GDPR
        • Data Processing Agreement
      • LGDP
        • Nomeação do Encarregado pelo Tratamento de Dados Pessoais
  • LEGAL AND COMPLIANCE
    • Rocket.Chat Terms
      • Terms of Service
        • Cloud Deployment Terms/Cloud Terms
      • Master Services Agreement for Self Managed Workspaces
      • Supplemental Terms
        • Master Service Agreement for Professional Services
    • Compliance Center
      • DMCA Policy
      • Law Enforcement
        • Guidelines for Law Enforcement
        • Censorship and Harmful Content
        • Server Lookup
      • Code of Conduct: Services
    • Legal Center
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On this page
  • Architecture
  • Setup
  • Download the Pexip app
  • App Configuration
  • Configure conference call using the Pexip app
  • Using the Pexip app
  1. Use Rocket.Chat
  2. Rocket.Chat Conference Call
  3. Conference Call Admin Guide

Pexip app

Enterprise only feature

PreviousConference Call Admin GuideNextJitsi app

This app can also work in a fully air-gapped environment. If you are an Enterprise customer running an air-gapped workspace, follow the and continue with the configuration instructions below.

is a purpose-built video communication platform that empowers large organizations to transform their operations with video conferencing. Pexip’s unique technology provides a customized solution for an innovative and fully bespoke application of video, data privacy, and business continuity for secure spaces and frictionless collaboration for connected spaces.

The integration between Rocket.Chat and Pexip, a video conferencing communication platform, enables secure and compliant communication that is ideal for organizations operating within strict regulatory requirements for internal and external communications, such as government, financial services, healthcare, and others.

Architecture

This integration is made possible by connecting Rocket.Chat with Pexip infinity through its external policy API. The Rocket.Chat Pexip App acts as a relay between the two platforms. Rocket.Chat users initiate a video call to a Pexip conferencing node and trigger an external policy request to Pexip. The policy server creates a single-use Virtual Meeting Room (VMR) and responds with the meeting parameters. This VMR is made available in the Rocket.Chat room for its duration.

Ensure that the Rocket.Chat external policy server can connect to the Pexip Infinity Conferencing Nodes over HTTPS on port 443.

Setup

For a complete setup, here are some requirements you need:

  • A Rocket.Chat workspace with Enterprise license.

    • Only one location for each Rocket.Chat workspace, but that location can contain multiple Conferencing Nodes.

Download the Pexip app

To Download the Pexip app,

  • Go to Administration > Apps > Marketplace.

  • Search for the Pexip app.

  • Click Install and accept the needed permissions.

App Configuration

To set up the Pexip app on your Rocket.Chat workspace,

  • Confirm that the app is enabled.

  • On the Pexip App Info screen, navigate to Details.

  • Copy the policy server URL (GET policy/v1/service/configuration) and update the Pexip settings.

  • Copy the POST events URL and add it to the Events Sink on your Pexip server.

The events sink informs the workspace when a call on Pexip Infinity has ended. This way, the call message block on your workspace is updated with the appropriate call status.

  • On the Pexip App Info screen, navigate to Settings. Update the Base URL with the URL of your running Pexip server.

  • Click Save Changes.

Other Settings

  • Base URL: The URL where Pexip is running.

  • API Username: The API username to use for authenticated calls.

  • API Password: The password to use along with the API Username.

  • Theme Name: Name of the Pexip theme to be used on Rocket.Chat calls.

  • Lock Conferences: Whether conferences should be locked on creation.

  • Allow multiple concurrent calls on the same room: Enable to allow the creation of multiple conference calls in the same room.

  • Static Host Pin: A pin code to identify meeting hosts. Leave empty to generate a new unique pin for every meeting.

  • Participant name overlay text: Enable to allow participants' name or aliases to show at the bottom of a video in a conference call

  • Static Guest Pin: Set a pin code to grant meeting access to guests. Leave empty to generate a new unique pin for every meeting.

Configure conference call using the Pexip app

To configure the Pexip video conference on your workspace,

  • Go to Administration > Settings > Conference Call.

  • Select Pexip as your Default Provider

  • Select the options that meet your needs and click Save Changes.

Using the Pexip app

After successfully installing and configuring the Pexip app, you can initiate a secure Pexip call inside any Rocket.Chat room by using the slash command /pexip or the call icon in the room header.

When you use the /pexip command, a new Pexip Virtual Meeting Room(VMR) is created, and a link is made available in the room for users to use and Join call. When you click the call icon in any Rocket.Chat room hit Start call. It rings and notifies users in that room to Accept or Reject the call. On joining the call, they are prompted to provide their details and grant permission for Camera and Microphone usage. The list of users joining the VMR can also be seen within the Rocket.Chat room.

A with:

.

with a remote policy to make service configuration requests before connecting with Rocket.Chat.

The Pexip app is successfully configured on your server. Follow the to start using it.

Pexip infinity server deployed
Valid certificates and intermediate certificates
A suitable network routing between Rocket.Chat and Pexip Infinity
Configure the Pexip server
conference call user's guide
Air-gapped App installation guide
Pexip
Rocket.Chat Pexip Architecture