How to take a call in Rocket.Chat voice channel?

After you make yourself available to receive/make calls, you can start taking inbound calls.

Call Operations

Click the Accept button to accept the call. The ongoing call appears as shown below:

Please note that messages are not available on a phone call room.

You have controls to mute/unmute calls.

If you're using Rocket.Chat's enterprise edition you can hold and unhold acording to your workflow needs.

Enterprise edition also offers you the flexibilty to switch device during an ongoing call.

After the call ends you can leave your notes in the call wrap-up. It is an enterprise-only feature.