Omnichannel Apps

Omnichannel apps give consumers a choice to engage with you on their favorite channels like:

• SMS

• Email

• Voice

• WhatsApp

• Telegram

• Facebook Messenger

You must have the Omnichannel feature enabled and have agents and managers assigned to receive and send Omnichannel messages.

SMSTelegram AppRasa AppSalesforce CRM IntegrationDialogflow AppTwitter AppFacebook AppWhatsAppInstagram Direct