Telegram App

Omnichannel Integration between Rocket.Chat and Telegram.

With the Telegram app on Rocket.Chat, your customers can send and receive Omnichannel messages from your workspace through a Telegram bot.

Install Telegram App

To install the Telegram App,

  • Go to Administration > Apps > Marketplace.

  • Search for the Telegram app.

  • Click Install and accept the needed permissions.

Generate your Telegram Bot Token

To generate a Telegram bot token,

  • Launch your Telegram app. Open a new chat, search and select "BotFather".

  • Click Start. Type “/newbot” in the chat and Send.

  • Select a name and username for your bot.

  • Once the username is accepted, a congratulatory message displays all the bot's details, including the API token.

  • Copy the bot API token.

Configure the Telegram App

To configure the Telegram App,

  • On the Telegram App Info screen, navigate to Settings.

  • Update the required fields:

    • Bot Token: The bot token you copied when generating the telegram bot.

    • Default Department. Only the agents of this department can serve Telegram conversations.

    • Service Unavailable Message: The message sent to your customer when no agents are available online.

    • Welcome Message: The message sent to customers when they send their first message.

    • Conversation Finished Message: The message sent to your customer when an agent closes the conversation.

    • Agents Display Name: You can display the agent's name or username.

    • File Upload Enabled: You can enable/disable file sharing.

    • Accepted Media Types: Select the type of files that can be shared between the Agents and your Twitter Contacts.

  • Click Save Changes.

You will only receive messages if you have a department set up. Only the agents of that particular department can receive the chats.

Uninstall Telegram App

To delete the Telegram app from your workspace,

  • Go to Administration > Apps > Installed.

  • Click the kebab menu against the Telegram app.

  • Select Uninstall.

  • Click Yes to confirm the uninstallation.

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