Using WhatsApp Cloud App

After configuring the Whatsapp App through webhook, you can test the two-way communication between Rocket.Chat and WhatsApp.

You must enable the Omnichannel feature with agents and managers assigned to receive and send Omnichannel messages.

• Launch the WhatsApp app on your phone while logged in with a verified phone number to receive messages from your app.

• Send a message to the test number provided or your WhatsApp business number (if you added any).

• The message is seen in your Rocket.Chat server, available for any Omnichannel Agent to Take the conversation.

• You can respond to the customer from your workspace, and they receive the response on Whatsapp.