Canned Responses
Last updated
Last updated
Canned responses, also known as predefined responses or templated responses, are pre-written messages that can be quickly used to respond to common questions, issues, or inquiries in Omnichannel conversations or general messaging within your Rocket.Chat workspace. To use a canned response, type the shortcut (preceded with !) in the message box.
As a Rocket.Chat workspace admin, you can enable and disable Canned Responses on your server.
To enable canned responses on your workspace,
Go to Administration > Workspace > Settings > Omnichannel > Canned Responses
Activate the toggle to enable and Save Changes
Go to Administration > Workspace > Permissions and search for canned-response, you can now define which user roles should be able to view, create, and delete canned responses in your workspace.
Each canned response has a scope and there are three scope levels for creating canned responses:
See the guides below to learn more about how to use canned response:
User-level: These canned responses are created by for their use. It won't be visible to any other user. This requires the save-canned-responses .
Department level: These canned responses are created by department and are accessible to the who belong to that department. It requires the save-department-canned-responses .
Global level: These canned responses are created by managers to be used globally in your workspace. Anyone can access them and it requires the save-all-canned-responses .
To create a new canned response for your workspace, visit .
