# Units

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Using Omnichannel units, you can group a set of departments for management purposes. As an [Omnichannel manager](https://funke-olasupo.gitbook.io/user-guide/use-rocket.chat/omnichannel/managers), you can make a unit of multiple [departments](https://funke-olasupo.gitbook.io/user-guide/use-rocket.chat/omnichannel/departments) and assign a monitor to oversee them.

To access **Units** settings,

* Go to **Administration > Omnichannel > Units**.

## List Omnichannel Units

On the Units page, you see a list of all the existing units and a button to initiate the creation of a new unit. Clicking on an existing unit opens up a page where you can edit it.

## Create Omnichannel Unit

To create a new unit,

* Click on **+New**
* Update the required information and click **Save**.
  * **Name:** The name of the new unit.
  * **Visibility**: Set its visibility. Private/Public. A private unit will be available only for you.
  * **Departments**: Add the desired departments to your unit.
  * **Monitors**: Lets you assign monitors to the unit.

## Delete Omnichannel Unit

To delete a unit, click the **Delete icon** by the right of the unit from the Units screen.